Dog & Cat Clinic of Niagara Privacy Policy

Privacy of personal information is an important principle to the Dog & Cat Clinic of Niagara. We collect, use and disclose personal information responsibly and strictly to the extent necessary for the services we provide. The following describes our privacy policies.

What is Personal Information?

Personal information is information about an identifiable individual. It includes information that relates to the persons characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status), health (e.g., health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

What Information is Protected?

The Dog & Cat Clinic of Niagara is responsible for protecting any of your personal information that we have in our possession. This includes all personal information collected for or submitted to a third party to which you have consented.

Collecting and Using Your Personal Information:

We only collect and use to:

*Label medical records

*Verify your identity

*Comply with federal, provincial, local law and by-law requirements

*Contact you for patient updates and reminders

*Bill goods and services; collect unpaid accounts

*Send out health care reminders and newsletters

*Make referrals to veterinary specialists and/or laboratories

Your personal information may be used or disclosed for any of the purposes identified above. If not required, we will not use or disclose it without prior consent.

Your Consent

We require your consent before we may collect, use or disclose any personal information, except under special circumstance, including police and/or cruelty investigations or other situations permitted by law.

How Do You Provide Us with Your Consent?

* Your signature, as provided on a specific consent document

* Your written, verbal, or implied consent during an appointment or by phone or email

* Your consent as provided by persons authorized by you to make decisions on your behalf


The Dog & Cat Clinic of Niagara will make every effort to ensure that the personal information we collect will be as accurate, complete and current as possible for the purposes for which the information is to be used.

Protection and Safety

The Dog & Cat Clinic of Niagara shall protect all personal information under its control by implementing appropriate security and disposal measures.
The Dog & Cat Clinic of Niagara shall ensure that its employees keep all personal information confidential and comply with the confidentiality agreement enforced by this veterinary facility.
The Dog & Cat Clinic of Niagara requires protection of information from any third parties to whom personal information is disclosed and have committed to an appropriate level of confidentiality and security.

Contact Information:

Dog & Cat Clinic of Niagara
2E Tremont Drive, Unit 2
St.Catharines, ON L2T-3B2

Phone 905.687.1805
Fax 905.687.3454

Hours of Operation

Monday - Friday
9AM - 8PM
**Saturday & Sunday**
10AM - 6PM